Personalised Care and Support Plan
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About this toolkit

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Getting to grips with the standard


Getting people on board

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Taking stock and planning

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Putting the standard into practice

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Shared resources and learning

About this toolkit

This toolkit was developed to help healthcare systems implement the PRSB Personalised Care and Support Plan Standard.

More people than ever are living with long-term physical and mental health conditions in the UK. The Personalised Care and Support Plan standard is helping to enable people to manage their own care, with the support of a wide range of services including GPs, hospitals, occupational therapy and social care.

Man being supported by health and care professional to create a personalised care plan.

Who is the toolkit for?

Health and care professionals



Project and programme managers

Digital leaders


IT system suppliers

Technical staff

Information and data quality champions

The toolkit is divided into sections that address each stage of the change management process needed to adopt standards.

It is intended to help all professionals, whatever their role in digital transformation. However, depending on your role in the change management process you may find certain sections more relevant to your needs.  

It is vital to remember that successful change programmes often require several iterations of the sections in this toolkit. These stages are the lifecycle of a standard adoption programme from the first iteration through to completion and can be repeated at any point in your implementation programme. 

The sections in the toolkit are:

Describes the standard, how and when to use it . This section is useful for health and care professionals, commissioners, transformation managers and leaders, technical staff and IT leads as well as system suppliers.

Sets out how to create a vision, enlist leaders and build a team to deliver change and its benefits. Transformation managers, project managers, digital leaders and champions may find this section particularly useful.

Describes how to baseline the current position and design a roadmap for the change programme. This section is particularly relevant to project managers, transformation managers, commissioners, technical staff and digital leaders and champions, though others may also find it useful.
Sets out how to commission the changes, address training needs, ensure standards meet safety requirements and plan an evaluation programme. This section is useful for commissioners, transformation and project managers, as well as health and care professionals, digital leaders and champions.

Will feature case studies, lessons learned, resources, links and details of how to join communities of interest. Users could include anyone involved in the change management project.

Before you start

Before you get started you may want to read our webpages, which explain the content and purpose of our standards.

  • Standards explained
    The Standards explainer describes what information record standards are, why they are needed, and how they support better care.


Successful transformational change

To succeed transformation, programmes need to be built on strong foundations with clear goals in mind, the right leadership and an engaged coalition of staff and stakeholders. Done well, they result in new, more efficient and effective ways of working that deliver better services and care. As such they require planning, committed leaders and project management.

If you’re adopting this standard it may be useful to think of doing so in terms of a change management approach. This toolkit presumes that your organisation and partners in the local health and care economy will have processes and people in place who can support the change management programme. 

To find out more, please visit our section about the transformational change process.


PRSB Standards Explained

Why we need standards to record our health and care information in a consistent way so that it can be made available whenever it is needed.

Making change happen

Transformation programmes need clear goals, the right leadership and engaged staff and stakeholders. Get started by reading our information on transformational change.

PRSB Support Available

If you have a question for PRSB, please contact our support team. We have an expert team who can help you find the answer, or direct you to the right place.