We’re delighted to welcome CareApps as a new PRSB partner and look forward to working with their team on standards conformance for their software platform, Empathika. We spoke with them to learn more about their goals and what they hope to achieve through the partnership.

Can you tell us a bit about your digital platform and what it aims to achieve?

CareApps Ltd is the developer of Empathika, a digital solution created by providers for providers. Empathika is an innovative care management platform designed to support CQC-registered care providers in delivering safe, effective, and truly person-centred care. We work closely with care teams to streamline daily workflows, enhance communication, and ensure that vital information about people’s care is recorded accurately and shared appropriately.

What’s really important for your organisation at this point in time?

Our priority is to empower care providers with intuitive, interoperable digital tools that meet national standards and respond to the real-world needs of frontline care teams. We’re focused on delivering solutions that are easy to use for care workers, while providing peace of mind for management, knowing that as they deliver world-class care, their actions are being properly documented and remain audit-ready for regulators and inspectors. Above all, we’re committed to supporting safe care delivery, improving outcomes, and ensuring that people receiving care remain at the heart of every decision.

Why have you chosen to join the Standards Partnership Scheme?

We believe that collaboration is key to driving quality and consistency across health and social care. By joining the PRSB Standards Partnership Scheme, we demonstrate our commitment to adopting and embedding nationally recognised standards that promote better information sharing, safer care, and greater trust in digital records.

How do you hope the scheme will help your organisation deliver its goals?

Through this partnership, we aim to align CareApps Ltd products – starting with Empathika –   more closely with best practice in record-keeping and data standards. This alignment will support seamless integration with other systems, promote safer and more coordinated care, and enable care providers to meet regulatory and quality expectations with confidence. It will also help us scale our platform responsibly, build greater trust with users, and continue innovating in ways that genuinely meet the needs of both care professionals and the people they support.

Why are standards and interoperability important for you?

Standards and interoperability are the foundations of safe, person-centred, and joined-up care. They allow information to flow securely between professionals and settings, reduce duplication, and ensure that people only need to tell their story once. For us, adopting robust standards is integral to supporting a connected care ecosystem.

Looking ahead, are there any PRSB standards for which you intend to be assessed against for conformance?

Yes, we’re particularly keen to demonstrate conformance with the About Me Standard and the Personalised Care and Support Plan Standard, as these align closely with our mission to provide person-centred, up-to-date, and accessible care records that travel with the individual across their care journey.

Adopting these standards will not only strengthen the integrity and consistency of the information shared through Empathika but also support our broader goals of building user trust, scaling responsibly across diverse care settings, and continuously innovating to meet the evolving expectations of regulators, providers, and service users alike.

Find out more about Empathika

https://empathika.com/

“At CareApps, we built Empathika — a solution created by providers for providers — because we understand the day-to-day challenges of delivering care. Our goal is simple: to help carers focus on caring, not paperwork. By partnering with PRSB, we’re reinforcing our commitment to safe, standardised, and interoperable care records. We’ve tackled the pain points, but we’re not stopping there — we’ll continue evolving Empathika to meet the changing needs of care teams and the people they support.”