CACI has supported adult social care for over 25 years. Our care software heritage includes Cygnum, an enterprise platform used by some of the UK’s largest care providers across the public, private and charitable sectors. Building on that experience, and the outcomes our customers deliver every day, we developed Certa, a SaaS (cloud based) care management solution designed for care providers of all sizes, whether that’s a growing domiciliary provider or a large multi-service organisation. Certa handles the full care management cycle: digital care planning, workforce rostering, financial management covering funder billing and payroll, and operational dashboards. Beyond the inbuilt automation features, we’re also developing AI-powered compliance features to help providers keep pace with regulatory expectations, particularly as CQC requirements around evidence and quality statements continue to evolve. More broadly, CACI supports health and social care organisations with data analytics and location intelligence tools that help with service planning and delivery.

If you’re building care software around person-centred care planning, aligning with the nationally recognised standard for how that information gets recorded and shared is the obvious thing to do. The PCSP standard exists so that people receiving care don’t have to repeat themselves every time they see a new professional, and so that everyone involved in someone’s care is working from the same information. That’s what Certa was built around. It matters commercially too. Care providers, whether they’re a council commissioning services or a private care provider, increasingly want to know that their technology meets recognised standards. PRSB conformance gives them that. And as interoperability between health and social care systems becomes a bigger national priority, being conformant now puts us and our customers in a good position going forward.

Thorough, which is what you’d want. The PRSB assessors were knowledgeable and practical. They worked through the requirements with us in detail, reviewing how Certa captures and structures care plan information against the standard. It felt collaborative rather than bureaucratic, and the feedback was useful for further improving Certa in places we might not have spotted ourselves. It also served as a good validation exercise. We’ve designed Certa with person-centred care planning at its core from day one, and our customers helped shape a lot of that thinking through their requirements. Going through the PRSB assessment confirmed that the approach holds up against the national benchmark.

For customers, it means they can be confident that the care plans they create in Certa meet a nationally recognised standard for quality and completeness. That matters for the people receiving care, because the information that follows them between services is structured, consistent, and is focused on them as a person. It also helps providers evidence the quality of their care records when CQC comes calling.

For us, the conformance validates the direction we’ve taken with Certa. We’re bringing on new customers from both public and private sectors at the moment, and the PRSB quality mark gives prospective buyers independent assurance that our care planning approach is sound. Certa already supports providers with inspection readiness, from pulling evidence to reporting against quality statements. We’re building on that with an AI compliance feature designed to help providers see how their service measures up against live CQC framework expectations, something that will become even more valuable as the framework evolves again this year. When Certa’s new features sit on top of PRSB-conformant care records, providers know the foundations are solid.