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Optum is a leading health services and innovation company dedicated to making the health system work better for everyone. With more than 165,000 professionals collaborating globally, we combine cutting-edge technology, data insights, and deep healthcare expertise to improve the delivery, quality, and efficiency of care.

Since 2002, Optum has been supporting the UK healthcare sector, working alongside clinicians to deliver high-quality, cost-effective services that improve patient outcomes and wellbeing. Our team is clinically led and exclusively focused on health and care, bringing practical, real-world experience from health systems around the world. We provide tailored, value-based care solutions, engage stakeholders at every level, and help turn strategic goals into operational success—ensuring our partners deliver meaningful improvements for the populations they serve.

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“If someone’s been working for a period of time, in a form of therapy, for instance, where there’s an agreed plan for the locality when they may present in an emergency situation … then it’s really important for us to be able to see that that information and be able to act appropriately according to that because, you know, there isn’t and there shouldn’t be a stock response to that. These plans are designed to be individualised and personalised.  All services should be giving that personalised approach to care wherever possible. And a standard such as [PCSP standard] definitely moves us closer towards being able to do that. [Not acting on agreed plans] is a key finding in terms of emergency responses over the years where responses have been inappropriate.” – Mental Health Nurse

“Following a particular plan that’s been put into place will result in much better outcomes and prevent the sort of poor outcome which would otherwise be leading to an unplanned hospital admission.” – General Practitioner