Getting People Onboard: Engaging Stakeholders and Developing People

Introduction

Now that you understand where you are, where you’re going and who you need to involve, this part of the process is all about getting your stakeholders onboard with the vision and change.  

Stakeholder Engagement

Your project success is highly dependent on the active engagement and support of a range of different stakeholders. Crafting tailored narratives to ‘speak’ more directly to each of them can be invaluable. At the beginning of the pilot project with early implementers, the project team addressed different audiences with different messaging.

You will achieve effective engagement and personal connection with your stakeholders if you understand:

  • Your stakeholders and their motivations
  • How they learn and work

Different stakeholders have different drivers for adopting the PCSP standard. View the drivers here.

Capturing and articulating benefits of implementing the PCSP standard

Exploring the benefits of implementing the PCSP standard will help you position the project with different stakeholders, and help you maintain focus and momentum. From working closely with two partner provider organisations we know that support for implementing the PCSP standard cannot be taken for granted, so being able to clearly articulate the benefits to both supportive and sceptical stakeholders is crucial.

Benefits quotes from stakeholders

These quotations reflect just some of the potential benefits. As part of your PCSP standard implementation you can use your stakeholder analysis (covered here on the PRSB toolkit introduction page) to identify the benefits which most resonate with your local context. Hover over the image below to view quotes from various healthcare professionals and other project stakeholders such as senior leaders.

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Mental Health Nurse
"You know, if we can arrive at broadly agreed standards for [care planning information], then that's a huge achievement in terms of us moving towards wider interoperability of different systems"
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Mental Health Nurse
"These plans are designed to be individualised and personalised. All services should be giving that personalised approach to care wherever possible. And a standard such as the PCSP standard definitely moves us closer towards being able to do that."
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General Practitioner
"Care planning is really important, because it allows you to understand the person better, really getting to understand what's important to them, their goals, their wishes, and their priorities. And that really enhances how you provide care for them."
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Senior Leader
"The PCSP standard gives a common language. It creates standards for those things that do need to be standardised. So for example, that the way that an individual item of data is recorded is sufficiently standard, that it can find its way into the records, irrespective of what systems being used to view those records."
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General Practitioner
"The PCSP standard offers potential for almost revolutionising the way we share information, which is person-centred between different settings of care. I think that’s the really important aspect here. It allows the transfer of information, which the patient may have difficulty in articulating multiple times, which then allows the entire system to provide better more personalised care for them."