The system in use does not record care planning documentation in a way which has been informed by consideration of the PCSP standard.

Use of the available system(s) varies between professionals, either on the basis of clinical discipline, role, organisational affiliation, geography, or experience.

System access does not allow care plans to be shared with others who need access, or allows only limited, “view only” access.

The record of plans and their format is not readily understood by service users, or by professionals who are not mental health specialists.

The record of plans is not dynamic and able to reflect a patient centred approach in which changing patient priorities are important.

The system does not readily support real-time patient centred care planning, leading to time spent on data entry subsequent to the planning session by the professional, which is resource intensive and risks the patient’s views and engagement being diluted.

Care plans exist on more than one system, which do not interoperate.

Individual health professionals have to hold multiple log-in credentials to access the multiple systems for them to do their work, sometimes simultaneously.

Support for professionals to make use of the functionality available within systems and to do so in the most efficient ways, for themselves and for other users, is not consistently accessible or accessed.